Terms & Conditions

We thank you for choosing to stay at Cargal Apartment. We hope you have a wonderful stay. During your stay you have access to one of our properties and use of all contents. As you can imagine, as well as the investment in the properties themselves, there are a lot of costs involved in setting up the properties and maintaining them in good condition. Most of the time our guests treat our properties wonderfully well and we so appreciate it! However, sometimes things go wrong. This document is strongly worded to cover us in the event of problems. Fortunately, such problems are a very rare occurrence.

 

RESPONSIBILITY:
The person(s) who initiated the booking request is responsible for this booking and for complying with the terms and conditions as specified below. When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions.

 

PAYMENT & BOOKING CONFIRMATION: A credit card details is required upon booking. Full payment is required a day before check out. We confirm booking through phone call, text or email. Please make sure that these details are correct and advise us if there are any changes to be made immediately.

 

CREDIT CARD PAYMENTS REQUIRED: We require a valid credit card as payment of your stay.

 

CANCELLATION POLICY: All bookings are Non Refundable. We allow amendment/change date 72hours prior to arrival. Bookings not cancelled on time will be charged full amount of booking. Booking cancelled within cancelation period can be open dated credit valid for 12 months.

 

COVID Cancellation: If there is a government order that precludes the principal guest from travelling (including crossing a border) or remaining in the property after arrival, you will receive a credit to the value you have paid to date, towards a booking of the same or higher value, at the same property, to be taken in the next 12 months. The value of the credit is the amount received by Cargal Apartments (this excludes any fees paid to booking services like AirBnb, HomeAway etc or payment fees such as credit card fees). No cancellation fee applies.

 

Property Initiated CANCELLATION: Whilst it is a very rare and we make every effort to avoid it, there are some circumstances in which we might need to cancel a booking. These include (but are not limited to): property is deemed not fit for rental (eg due to a safety concern), emergency event at the property (eg no water, power, HWS, flood, fire or threat of etc) or a double booking.

When this occurs, we will offer the guest the choice of any other suitable properties that are available or a full refund.

 

Absolutely NO SMOKING: Please do not smoke inside any of our properties or near any open doors or windows. If the house smells of smoke at the end of your visit, our cleaners will need to deodorise the property and you will be charged for this cost.

 

Arrival/Departure Times: Frequently we have changeovers on the same day. This means that one booking finishes in the morning and a new booking commences in the afternoon. During the gap, our cleaners need to get in, check the property, clean it, change the linen and leave it in perfect condition for the next guest. We stagger the departure and arrival times for the properties to give our cleaners a bit of extra breathing space. Occasionally we can accommodate a late checkout (particularly if we do not have a changeover on that day. Please contact us a day before your departure if you would like to check whether this is possible. Otherwise, please adhere strictly to the departure time (unless expressly agreed to by us).

Our cleaners are on a tight schedule and their time must be respected (and paid for). If the cleaner arrives at the property and you have not departed (or are not ready to depart immediately), we will charge an overstay fee of $30 per hour or part thereof.

CHECK IN: 2:00PM

CHECK OUT: 10:00AM

No refund will be given for early or unscheduled departure.

 

CLEANING: Our accommodation is cleaned thoroughly after every stay. We allow enough time for a standard clean however should any additional cleaning be necessary then you will be charged extra to cover this cost.

Long term rentals- rooms are cleaned weekly on weekends only

Any breakages, damage, stained/soiled linen and/or excess cleaning items are to be paid for. This includes (but is not limited to) rubbish left inside the property, dishes left on unwashed in kitchen sinks & hand marks or dirty marks on windows/glass/mirrors.

USE OF PROPERTY:

The number of people staying at the property MUST NOT exceed the number of persons stated in your booking request (unless express permission is given by us).

The property is rented for accommodation/holiday use only and no functions, parties or business activity are permitted at any time without our express written permission.
 Any unauthorised use will result in immediate eviction with no refund of monies paid.

Guests and invitees of guests are expected to behave in a manner, which is conducive to the safety, comfort and convenience of other guests and/or neighbours and will abide by any house rules at all times.

 

NO EXCESSIVE NOISE AT ANY TIME : Please respect our neighbours at all times. We reserve the right to evict noisy or disrespectful occupants from our property and booking fees paid will not be refunded. If we have to visit the property to investigate a complaint, we may charge a $50 call out fee.

 

 

 

ANIMALS Our properties are pet friendly and we welcome dogs and cats by negotiation. Your well behaved pets are welcome inside but please do not let them on to any furniture (unless you have brought your own rugs/sheets to cover the furniture). Guests are required to remove ALL TRACES of an animal being present at the property. This includes (but is not restricted to) any fur/hair (except on floors), food, stains, smells or faeces. Any damage caused by the animal must be repaired or reported to us (and will be charged back to you). This includes damage to screens, paint work, carpets, furniture etc. Additional time that is spent cleaning up after animals will be charged to you.

 

FAILURE OF SERVICES OR EQUIPMENT/APPLIANCES
We make every effort to ensure the property is ready for you to enjoy your stay. Where a problem is experienced (eg by failure of equipment such as dishwasher, washing machine, air conditioner, hot water service, TV, toaster or kettle or services such as power, water) please report it to us by phone, text or email. We will do our very best to get the item or serviced fixed, restored or replaced as quickly as possible. However, it may not always be possible to achieve this during your stay. This is not grounds for a refund or compensation for any loss you may have incurred.

 

BREAKAGES/DAMAGES: We expect the accommodation is returned to us in the condition presented on arrival. Breakages or damages not caused by normal wear and tear (animal damage does not constitute normal wear and tear) will be charged to you.

 

Additional Charges
Where you have incurred additional charges that exceed any bond you have paid or charged to a credit card (if you have supplied one), you authorise us to invoice you for this damage and you agree to pay the amount charged within 7 days or to provide a detailed explanation for our consideration. Failure to pay the amount owing, unless we consent, will result in legal action.

Charges will be imposed if the accommodation is left in an unreasonable condition, e.g.:

  • Dirty dishes not rinsed and stacked in the dishwasher
  • Rubbish not removed and disposed of in the outside bins (and any excess rubbish removed from the property)
  • Soiled or stained bed covers, rugs, upholstery etc.
  • Lost or damaged remote controls
  • Misplaced keys/Lost keys
  • Animal mess/hair being left
  • Furniture not being moved back to its original position
  • Property is damaged
  • Contents are missing or damaged
  • Your Tariff is inclusive of a standard clean. Extra will be charged for marks on walls/glass, carpets, furniture, linen etc.
 Any breakages or damage to the accommodation, its fittings or facilities will be charged to the Guest at replacement/repair cost plus 10%.

Nothing in this agreement compromises our right to issue legal proceedings in Queensland or elsewhere at our discretion, seeking damages and/or any claim, which may arise by reason of the negligence and/or wilful damage of the guests and/or their invitees.

We (or our agents) may enter the property at any time to inspect the property and the nature of the occupancy. In the event of these terms being breached, we (or our agents) may do whatever is reasonable to enforce the eviction of any Guest and removal of Guest property. This includes people visiting the property during your stay. No refund will be given for early or unscheduled departure.

A $50 call out fee will be charged for attending the property for incidents such as investigations of complaints, lost keys, equipment or service failure caused by you, damage caused by you or any other incident that is not our responsibility (eg attendance due to equipment or service failure not caused by you).

Other things to note:
Party / Events Fee: $200 per occurrence
Late Night Disturbance Fee: $200 per occurrence
Smoking Fee: $200

Please take note that this does not include any amount to any damages that you may incur if you violate any of our house rules. We do not allow parties, events and smoking at the property.

 

LIABILITIES: Management is not responsible for guest’s personal items/valuables left on premises during or after departure. We do not accept liability for any theft, damage, loss or injuries of any kind happening anywhere in the premises whatever the cause is.